Login to your recorder and navigate to Setup > Display > IP Channel tab. The Product Model and Software/Firmware (FW) version of your NHD series security camera can be found in the IP Channel tab of your recorder's console menu. Product Model and Firmware version via System Console - for NVR recorders

The code usually starts with PRO or NHD followed by a 'dash' or 'hyphen' and a series of numbers. Security Cameras Product Model on Stickerįor security cameras, the Product Model is indicated on the sticker around the camera casing. On the mobile app, open the Devices tab (bottom right corner) > Name of your Device > About Device.Īlternatively, you can provide us the kit code of your Swann device from the retail box. The Product Model, Software/Firmware (FW) version, P2P or UID, and MAC address of your recorder can also be found on the Swann Security app if your device is linked to your account. Product Model, P2P or UID, and MAC address via Swann Security App Login to your recorder and navigate to Setup > System > Information tab. The Product Model, Software/Firmware (FW) version, P2P or UID and MAC address of your recorder can be found in the Information tab of your recorder's console menu. Product Model, Firmware version, P2P or UID, and MAC address via System Console The P2P or UID together with the QR code is indicated on the sticker on top or back of the recorder. The code usually starts with DVR, NVR, NVW or sometimes SW / SR followed by a 'dash' or 'hyphen' and a series of numbers. Recorders Product Model and Serial Number (S/N) on Stickerįor recorders, the Product Model and Serial Number (S/N) are indicated on the sticker underneath unit or on the back for NVW and AllSecure devices. Security Sensors- such as Door Alert, Motion Alert, Siren, and Leak Alert Sensor.Battery/Wireless (IP) Cameras - a standalone camera and no recorder required.Security Cameras for your recorder- needs a recorder to operate for capturing footages.

Recorders - such as DVRs, NVRs, and NVW800 / AllSecure650 (also known as wireless NVR).

Click on the tab for your device type and follow the guide. change ownership of a device).ĭifferent products listed below have different ways of finding this information. Swann Tech Support will sometimes require the exact product model, P2P or UID, MAC address or commonly known as ID, and Serial Number ( S/N) of your device in order to proceed with the troubleshooting or processing of your request (e.g.

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